How your information is used

1. Who we are

Rockland Bespoke Living is operated by Trystan Powell, a sole trader.

Email: trystan@rocklandbespoke.com
Address: 31 Meadowview Drive, Inchture, PH14 9RQ
Telephone: 07377 987126

This notice explains how personal information is collected and used through this website and during enquiries and projects.

2. Information we may collect

• Name
• Email address
• Telephone number
• Property or project details
• Photographs supplied for an enquiry
• Information included in messages
• Proposal and approval information
• Payment and invoice information where a job proceeds
• Information provided when raising a question or complaint

3. Where information comes from

Information is normally provided directly by the person contacting Rockland Bespoke Living. Some information may be generated during the enquiry, proposal, project, payment or complaints process.

4. How we use information

• Respond to enquiries
• Assess whether a requested job is suitable
• Prepare proposals and quotations
• Record proposal acceptance
• Arrange and carry out agreed work
• Issue invoices and payment records
• Deal with questions or complaints
• Maintain business, tax and legal records
• Protect the security of the website and forms

5. Lawful bases

Depending on the circumstances, personal information may be processed because it is necessary to respond to an enquiry, take steps requested before entering into a contract, perform an agreed contract, comply with a legal obligation, pursue legitimate interests or because consent has been provided.

6. Photographs and case studies

Photographs supplied for an enquiry or project will be used to assess, plan, document or complete the work. Photographs will only be used publicly for portfolio, case-study or marketing purposes where separate customer consent has been obtained.

7. Who we share information with

We do not sell personal information. Information may be shared with service providers where necessary to operate the business, such as website hosting, form processing, email, payment, accounting or professional support providers.

• Website hosting and domain: Netlify and GoDaddy
• Contact form processing: Formspree
• Email and business communication: Google Workspace
• Banking and payments: Monzo Business
• Accounting and records: internal business records, transitioning to Xero

8. Cookies, reCAPTCHA and similar technologies

This website may use cookies or similar technologies for essential website operation, security, form protection, analytics or performance. Google reCAPTCHA may be used for form security. You can review Google’s privacy policy at policies.google.com/privacy.

9. How long we keep information

We keep information only for as long as reasonably necessary for the purpose for which it was collected, including applicable accounting, tax and legal record-keeping requirements.

10. Security

We take reasonable technical and organisational steps to protect personal information from loss, misuse, unauthorised access or disclosure. No method of transmission or storage can be guaranteed to be completely secure.

11. International transfers

Some service providers may process information outside the United Kingdom. Where this occurs, appropriate safeguards are implemented in accordance with applicable UK data protection law.

12. Your rights

Depending on the circumstances, you may have rights to request access to, correction of, deletion of or restriction of your personal information. You may also object to certain processing or withdraw consent where consent is the lawful basis. Contact trystan@rocklandbespoke.com with any request.

13. Complaints about data protection

If you have a concern about how your information has been handled, please contact Rockland Bespoke Living first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint.

14. Updates

This notice may be updated when the website, services or business processes change. The date at the top will show when it was last updated.